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Software Support Plans

For an enterprise-level software solution, access to the latest software and quality technical support is a critical component of the overall product. Technical support provided directly from the software manufacturer, ensures rapid answers to product questions, as well as prompt delivery of major product upgrades and smaller interim updates as they become available.

An active Software Support Plan is required for customers to receive all software updates at no charge.

Don’t let your current support plan lapse and miss out on critical updates and new features to enhance your visitor management program.

All STOPware customers are eligible to receive any software upgrade or update that gets released within the first 30 days of purchase. After 30 days of purchase, customers must have a Software Support Plan (SSP) in place in order to receive any technical support, product upgrades or updates.

An active PassagePoint Software Support Plan is required for customers to receive answers to product questions, case management, and all software updates at no charge.

Effective 3/1/2014, any PassagePoint customer with a lapsed support plan can renew/upgrade per the schedule below.

If Remote Installation is required, it will be charged at the rate of $800 (ITR-4) for a 4-hour session and will require a minimum of 2 weeks for scheduling with the STOPware technical support team.

If customer chooses to install software update with internal resources, documentation will be provided.

Expired SSP Renewal Rates:
  • 0-6 months
    Renew at the current SSP rate retroactive to original SSP expiration date.
  • 6-12 months
    Purchase client license at 75% discount and software support plan for minimum of 1 year.
  • 12-24 months
    Purchase client license at 50% discount and software support plan for minimum of 1 year.
  • 24+ months
    Purchase client license at 25% discount and software support plan for minimum of 1 year.


Contact Support
One of the benefits of a Software Support Plan (SSP) is the ability for phone support with STOPware’s Technical Support team.

If you have an active SSP, email us at support@stopware.com or give us a call Monday thru Friday between 6am – 5pm PST @ 408-367-0220.

If you don’t have an active SSP, click here for more information. 

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