Support Knowledge Base

How do we change the wording on the Passage Point visitor badges?

1. You need to log into PassagePoint with an admin account

2. At the top of the screen click on the Home Tab.

3. Under the Home tab click on the Configure System Ribbon (Second from left side)

4. On the left side of the screen the Configuration Menu will pop-up

5. Scroll down the left menu. Find Badge Designs (It should be third from the top of the Configuration Menu List) Click on Badge Designs.

6. On the right side of the Badge Design List you will see the Configured Badges List. Left click your mouse on the Badge Design you wish to edit. Once Highlighted the Edit button will light up. Click the edit button

7. Once the Edit screen pops up. Click on the box that has the work Praxair. Once highlighted there will be a box to the right side of the screen that will have the word "Praxair" in it. Click in the box and change the name

8. Once the name is changed click the save Button. You are now done.

How do we change the wording on the Passage Point visitor badges?

1. You need to log into PassagePoint with an admin account

2. At the top of the screen click on the Home Tab.

3. Under the Home tab click on the Configure System Ribbon (Second from left side)

4. On the left side of the screen the Configuration Menu will pop-up

5. Scroll down the left menu. Find Badge Designs (It should be third from the top of the Configuration Menu List) Click on Badge Designs.

6. On the right side of the Badge Design List you will see the Configured Badges List. Left click your mouse on the Badge Design you wish to edit. Once Highlighted the Edit button will light up. Click the edit button

7. Once the Edit screen pops up. Click on the box that has the work Praxair. Once highlighted there will be a box to the right side of the screen that will have the word "Praxair" in it. Click in the box and change the name

8. Once the name is changed click the save Button. You are now done.

What is the max number of names PassagePoint's intellihint feature can display?

The value by default is 25 but you can update this number. There is a setting named "maxHintRecords" available in screen policy of all screens (Pre-Reg, RapidReg, etc) as well as Kiosk. From there you can increase this number. There is no upper limit set for it.

What is the max number of names PassagePoint's intellihint feature can display?

The value by default is 25 but you can update this number. There is a setting named "maxHintRecords" available in screen policy of all screens (Pre-Reg, RapidReg, etc) as well as Kiosk. From there you can increase this number. There is no upper limit set for it.

What is the max number of names PassagePoint's intellihint feature can display?

The value by default is 25 but you can update this number. There is a setting named "maxHintRecords" available in screen policy of all screens (Pre-Reg, RapidReg, etc) as well as Kiosk. From there you can increase this number. There is no upper limit set for it.

What is the max number of names PassagePoint's intellihint feature can display?

The value by default is 25 but you can update this number. There is a setting named "maxHintRecords" available in screen policy of all screens (Pre-Reg, RapidReg, etc) as well as Kiosk. From there you can increase this number. There is no upper limit set for it.

Can an iPad wirelessly connect to a badge printer?

PassagePoint is not compatible with an iPad, but this can be achieved using a Windows tablet, such as a MS Surface Pro, connected via wireless network

Can an iPad wirelessly connect to a badge printer?

PassagePoint is not compatible with an iPad, but this can be achieved using a Windows tablet, such as a MS Surface Pro, connected via wireless network

Can an iPad wirelessly connect to a badge printer?

PassagePoint is not compatible with an iPad, but this can be achieved using a Windows tablet, such as a MS Surface Pro, connected via wireless network

Can an iPad wirelessly connect to a badge printer?

PassagePoint is not compatible with an iPad, but this can be achieved using a Windows tablet, such as a MS Surface Pro, connected via wireless network

Can PassagePoint print access barcodes on a visitor badge to open turnstiles?

Yes - PassagePoint can be configured to automatically generate access numbers (for supported Access Control Systems) as a 1D or 2D barcode to open turnstiles.

Can PassagePoint print access barcodes on a visitor badge to open turnstiles?

Yes - PassagePoint can be configured to automatically generate access numbers (for supported Access Control Systems) as a 1D or 2D barcode to open turnstiles.

Can PassagePoint print access barcodes on a visitor badge to open turnstiles?

Yes - PassagePoint can be configured to automatically generate access numbers (for supported Access Control Systems) as a 1D or 2D barcode to open turnstiles.

Can PassagePoint print access barcodes on a visitor badge to open turnstiles?

Yes - PassagePoint can be configured to automatically generate access numbers (for supported Access Control Systems) as a 1D or 2D barcode to open turnstiles.

What is the “View record” button for in reports?

The "View record" button is only for the NDA report.

The function is enabled when the script is added to the report in the view record text box.

The only available script is "ScnBasedTrnVisitRep" which ties in with the "NDA Report" which allows user to view an NDA with name/date and signature and print it.

What is the “View record” button for in reports?

The "View record" button is only for the NDA report.

The function is enabled when the script is added to the report in the view record text box.

The only available script is "ScnBasedTrnVisitRep" which ties in with the "NDA Report" which allows user to view an NDA with name/date and signature and print it.

How does PassagePoint integrate with Microsoft Outlook?

PassagePoint Global does not have a direct integration with Outlook. When a Visitor is pre-registered in PassagePoint, the Visitor can receive a visit notification email with a "vcalendar" attachment. This file can be opened to update the Outlook calendar with appointment info. Alternatively, we do have Customers researching an interface using our REST API feature.
 
PassagePoint Professional and PassagePoint Enterprise use an Outlook plug in to push meeting attendees from the Outlook calendar into PassagePoint as a pre-registered Visitor.
 
Here is the workflow:
 
* The User creates the Outlook meeting...
* Attendee accepts the Outlook meeting invitation...
* The User receives the Outlook meeting acceptance email and presses the "PassagePoint Pre-registration" button in the Outlook toolbar...
* Visitor and Visit info is pushed to PassagePoint as a pre-registration.
* Additional visit notifications can be sent from PassagePoint.

What version of Microsoft SQL does PassagePoint support?

MS SQL Server 2008, 2012, 2014, 2016, and 2017

What version of Microsoft SQL does PassagePoint support?

MS SQL Server 2008, 2012, 2014, 2016, and 2017

What database options are supported in PassagePoint Global?

PostgresSQL is the default Database program for PassagePoint. PostgreSQL is part of the PassagePoint installation package. You do not have to purchase it separately.

PassagePoint also works with:

  • MS SQL Server 2008, 2012, 2014, 2016, and 2017
  • Oracle 12c.

What database options are supported in PassagePoint Global?

PostgresSQL is the default Database program for PassagePoint. PostgreSQL is part of the PassagePoint installation package. You do not have to purchase it separately.

PassagePoint also works with:

  • MS SQL Server 2008, 2012, 2014, 2016, and 2017
  • Oracle 12c.

How can I can log into PassagePoint when the admin username is not accepted after re-installing?

You cannot log in because PostgreSQL did not create the database and amber login. To create the database and amber login:
 
1.    Launch pgAdmin III>> Found under windows start> all programs> posgreSQL 9.2> pgAdmin III
2.    Expand> Server Groups> Servers> PostgreSQL 9.2 (x86) (localhost:5342)
3.    Expand Databases> Highlight "postgres"> click on the SQL icon
 

 
4.    In the "query" window, copy the text below and paste into the "query" window.
 
CREATE ROLE amber LOGIN
  ENCRYPTED PASSWORD 'md5d4ed0ca336e864f4c46f6c630b9f9572'
  SUPERUSER INHERIT CREATEDB CREATEROLE REPLICATION;
 
5.    Highlight the text then hit "execute query"
 

 
6.    Restart the PassagePoint services.

How can I can log into PassagePoint when the admin username is not accepted after re-installing?

You cannot log in because PostgreSQL did not create the database and amber login. To create the database and amber login:
 
1.    Launch pgAdmin III>> Found under windows start> all programs> posgreSQL 9.2> pgAdmin III
2.    Expand> Server Groups> Servers> PostgreSQL 9.2 (x86) (localhost:5342)
3.    Expand Databases> Highlight "postgres"> click on the SQL icon
 

 
4.    In the "query" window, copy the text below and paste into the "query" window.
 
CREATE ROLE amber LOGIN
  ENCRYPTED PASSWORD 'md5d4ed0ca336e864f4c46f6c630b9f9572'
  SUPERUSER INHERIT CREATEDB CREATEROLE REPLICATION;
 
5.    Highlight the text then hit "execute query"
 

 
6.    Restart the PassagePoint services.

How do I change and encrypt the database password?

To change the database password:

1.    Navigate to the following directory: 
           For PassagePoint Global:  root directory\PPGlobal\config\sqlcontext.xml
           For PassagePoint EDU:  root directory\PPEDU\config\sqlcontext.xml
2.    Edit the sqlcontext.xml file using a text editor.
3.    In the string below, type/paste the new password between the <value></value>
      <property name="password">
         <value>{TZwofiG8jts=}</value>

Once the changes are made to the password in the sqlcontext.xml, the PassagePoint services will need to be restarted to include the changes in the sqlcontext.xml.

To encrypt the database password:

1.    Open the command prompt as Administrator
2.    Change Directory (cd) to PPGlobal\Config or PPEDU\config
3.    Type Encrypt followed by the password 

See screenshot

The new string 
 {TZwofiG8jts=}

To copy the string:
1.    Hit the command icon in the top left corner
2.    Select Edit
3.    Select Mark

4.    Highlight the encrypted password string>> Then hit the "Enter Key" to copy the highlighted string

5.    Edit the sqlcontext.xml file using a text editor.

Once the changes are made to the password in the sqlcontext.xml, the PassagePoint services will need to be restarted to pick up the changes in the sqlcontext.xml.

How do I change and encrypt the database password?

To change the database password:

1.    Navigate to the following directory: 
           For PassagePoint Global:  root directory\PPGlobal\config\sqlcontext.xml
           For PassagePoint EDU:  root directory\PPEDU\config\sqlcontext.xml
2.    Edit the sqlcontext.xml file using a text editor.
3.    In the string below, type/paste the new password between the <value></value>
      <property name="password">
         <value>{TZwofiG8jts=}</value>

Once the changes are made to the password in the sqlcontext.xml, the PassagePoint services will need to be restarted to include the changes in the sqlcontext.xml.

To encrypt the database password:

1.    Open the command prompt as Administrator
2.    Change Directory (cd) to PPGlobal\Config or PPEDU\config
3.    Type Encrypt followed by the password 

See screenshot

The new string 
 {TZwofiG8jts=}

To copy the string:
1.    Hit the command icon in the top left corner
2.    Select Edit
3.    Select Mark

4.    Highlight the encrypted password string>> Then hit the "Enter Key" to copy the highlighted string

5.    Edit the sqlcontext.xml file using a text editor.

Once the changes are made to the password in the sqlcontext.xml, the PassagePoint services will need to be restarted to pick up the changes in the sqlcontext.xml.