Support Knowledge Base

What is the logic behind the Internal Watchlist matches?

Logic behind the possible watchlist match is at least first 3 letters of the First Name and the complete Last Name should match.

Example: A watch list is created for the name James Smith. Few cases on what will match and what will not are as follows:

1. J Smith will be a match (case first letter of first name and complete last name match)

2. Ja Smith will be a match (case first two letters of first name and complete last name match)

3. Jam Smith will be a match (case first three letters of first name and complete last name match)

4. James Smith will be a match (case first three letters of first name and complete last name match)

5. Jamabc Smith will be a match (case first three letters of first name and complete last name match)

6. Jaabc Smith will NOT be a match (case first three letters of first name DO NOT Match)

7. Abc Smith will NOT be a match (case first three letters of first name DO NOT Match)

8. James Smithson will NOT be a match (case complete last name does not match)

How to disable ID barcode reading with CR1021 2D BAR CODE READER

The two 1D barcodes on the driver’s license are code 39 and code 128.  To disable those, scan the barcodes below.   Disable code 39  Disable code 128

How do I configure a kiosk to send a Visitor to the Access Control System?

PassagePoint can be configured to send a visitor to the Access control system and the following is true:

#1 The Access Control System must be set to auto generate

#2 Only the default access level is sent

To turn this feature on, turn useACS to true, the kiosk will send the visitor to the access control system with a random generate card number, and the default access level.

See how to turn on here:

How do we change the wording on the Passage Point visitor badges?

1. You need to log into PassagePoint with an admin account

2. At the top of the screen click on the Home Tab.

3. Under the Home tab click on the Configure System Ribbon (Second from left side)

4. On the left side of the screen the Configuration Menu will pop-up

5. Scroll down the left menu. Find Badge Designs (It should be third from the top of the Configuration Menu List) Click on Badge Designs.

6. On the right side of the Badge Design List you will see the Configured Badges List. Left click your mouse on the Badge Design you wish to edit. Once Highlighted the Edit button will light up. Click the edit button

7. Once the Edit screen pops up. Click on the box that has the work Praxair. Once highlighted there will be a box to the right side of the screen that will have the word "Praxair" in it. Click in the box and change the name

8. Once the name is changed click the save Button. You are now done.

What is the max number of names PassagePoint's intellihint feature can display?

The value by default is 25 but you can update this number. There is a setting named "maxHintRecords" available in screen policy of all screens (Pre-Reg, RapidReg, etc) as well as Kiosk. From there you can increase this number. There is no upper limit set for it.

Can an iPad wirelessly connect to a badge printer?

PassagePoint is not compatible with an iPad, but this can be achieved using a Windows tablet, such as a MS Surface Pro, connected via wireless network

Can PassagePoint print access barcodes on a visitor badge to open turnstiles?

Yes - PassagePoint can be configured to automatically generate access numbers (for supported Access Control Systems) as a 1D or 2D barcode to open turnstiles.

What is the “View record” button for in reports?

The "View record" button is only for the NDA report.

The function is enabled when the script is added to the report in the view record text box.

The only available script is "ScnBasedTrnVisitRep" which ties in with the "NDA Report" which allows user to view an NDA with name/date and signature and print it.

How does PassagePoint integrate with Microsoft Outlook?

PassagePoint Global does not have a direct integration with Outlook. When a Visitor is pre-registered in PassagePoint, the Visitor can receive a visit notification email with a "vcalendar" attachment. This file can be opened to update the Outlook calendar with appointment info. Alternatively, we do have Customers researching an interface using our REST API feature.
PassagePoint Professional and PassagePoint Enterprise use an Outlook plug in to push meeting attendees from the Outlook calendar into PassagePoint as a pre-registered Visitor.
Here is the workflow:
* The User creates the Outlook meeting...
* Attendee accepts the Outlook meeting invitation...
* The User receives the Outlook meeting acceptance email and presses the "PassagePoint Pre-registration" button in the Outlook toolbar...
* Visitor and Visit info is pushed to PassagePoint as a pre-registration.
* Additional visit notifications can be sent from PassagePoint.

What version of Microsoft SQL does PassagePoint support?

MS SQL Server 2008, 2012, 2014, 2016, and 2017

What database options are supported in PassagePoint Global?

PostgresSQL is the default Database program for PassagePoint. PostgreSQL is part of the PassagePoint installation package. You do not have to purchase it separately.

PassagePoint also works with:

  • MS SQL Server 2008, 2012, 2014, 2016, and 2017
  • Oracle 12c.

How can I can log into PassagePoint when the admin username is not accepted after re-installing?

You cannot log in because PostgreSQL did not create the database and amber login. To create the database and amber login:
1.    Launch pgAdmin III>> Found under windows start> all programs> posgreSQL 9.2> pgAdmin III
2.    Expand> Server Groups> Servers> PostgreSQL 9.2 (x86) (localhost:5342)
3.    Expand Databases> Highlight "postgres"> click on the SQL icon

4.    In the "query" window, copy the text below and paste into the "query" window.
  ENCRYPTED PASSWORD 'md5d4ed0ca336e864f4c46f6c630b9f9572'
5.    Highlight the text then hit "execute query"

6.    Restart the PassagePoint services.

How do I change and encrypt the database password?

To change the database password:

1.    Navigate to the following directory: 
           For PassagePoint Global:  root directory\PPGlobal\config\sqlcontext.xml
           For PassagePoint EDU:  root directory\PPEDU\config\sqlcontext.xml
2.    Edit the sqlcontext.xml file using a text editor.
3.    In the string below, type/paste the new password between the <value></value>
      <property name="password">

Once the changes are made to the password in the sqlcontext.xml, the PassagePoint services will need to be restarted to include the changes in the sqlcontext.xml.

To encrypt the database password:

1.    Open the command prompt as Administrator
2.    Change Directory (cd) to PPGlobal\Config or PPEDU\config
3.    Type Encrypt followed by the password 

See screenshot

The new string 

To copy the string:
1.    Hit the command icon in the top left corner
2.    Select Edit
3.    Select Mark

4.    Highlight the encrypted password string>> Then hit the "Enter Key" to copy the highlighted string

5.    Edit the sqlcontext.xml file using a text editor.

Once the changes are made to the password in the sqlcontext.xml, the PassagePoint services will need to be restarted to pick up the changes in the sqlcontext.xml.

Ports used by PassagePoint

Ports used by PassagePoint

2080 -> Default Web port, to run PassagePoint Web Pre-registration on HTTP
This is the default web port for PassagePoint web application. This is the TCP/IP port number on which PassagePoint will listen for non-secure connections for web page. You may choose to change this port if this port is already in use by some other application and we can share steps to change it. In layman language this is the port where the PassagePoint Web application runs on HTTP. This port is also used for communication between client and server.
2443 -> Default Web SSL port, to run PassagePoint web on HTTPS
This is the default secure web port for PassagePoint web application. It is the TCP/IP port number on which PassagePoint will listen for secure connections. Again you can choose to change this port. In layman language this is the port where the PassagePoint Web application runs on HTTPS.
9876 -> PassagePoint server port
This is the port on which the PassagePoint server runs. Please note that this is different from 2080 as 2080 is the web application port, whereas 9876 is the port on which each Desktop client connects to the PassagePoint server.

9875 -> PassagePoint Client hardware port
This is the PassagePoint client node port used to connect with the hardware added in the PassagePoint Client's Station Preference. The client internally uses this port to connect with the hardware (like printers, webcam, etc) attached with it.
Other Ports:
8005 -> Default Tomcat shutdown port
8009 -> Default AJP port for Tomcat
1433 -> MS SQL port
9080 -> Default HL7 port (if configured)
2081 -> Rest API connector port (if configured)

Setting up Oracle 12c with PassagePoint

Use this document to set up Oracle 12c for use with PassagePoint: PassagePoint Setting Up Oracle 12c

Illegal Characters not Allowed in the "sqlContext.xml: File

The sqlContext.xml file is a config file which contains the connection string to the backend database and the username/password to the database. Because it is in XML format, it cannot contain illegal XML characters. 

Illegal XML characters are &, < and > (as well as " or ' in attributes)

If you want to use these characters, it is possible to replace these characters with the appropriate escape keys.

See below for the illegal xml character and it's escape replacement keys.

How to Install the E-Seek 260

Steps to install E-Seek 260

  1. Plug in the device (If plugged in for first time wait till drivers get auto install)
  2. A valid Acuant Activation Code should be present
  3. Acuant SDK 10.11.0406 (released in 6368) or higher version should be installed (as SDK 10.11.0406 supports new Acuant installer)
  4. From the PassagePoint client application

                        o Home - Station Preferences
                        o Add Magnetic-stripe Readers - E-Seek Model 250 (will work for E-Seek 260 also)
                        o Enter device name
                        o Enter Valid Acuant ‘Activation Code’ > click Finish

  1. Restart PassagePoint desktop client

How can I prevent hardware - R2 scanner, passport scanner, DYMO printer, etc. - from dropping its connection to the system?

Hardware connection dropping is usually due to the USB port “falling asleep”.   To avoid the port from “falling asleep”, disable the power saver setting on the port.  

Do you support Canadian Sex Offender Registries?

No, our data provider does not support Canadian Sex Offender Registries.

Data is mined from sex offender registries in all 50 USA states and a large number of Indian Reservations. US Territories like Guam, Virgin Islands and the Northern Mariana Islands are also included in the data search. 

How do I change the brightness for images taken with the Logitech Web Camera?

To change the brightness of images taken with the Logitech Web Camera,

  1.  Download and install the Logitech Webcam Software, if not already installed.
  3. Launch the Logitech Webcam Software
  4. Click on the “Webcam Controller” in the red box.
  5. In the Web Cam Controller>> Click on Advanced Settings
  6. To Change the properties, uncheck “AUTO
  7. Change the Brightness to the desired Brightness and select “Save”.

Full procedure with images - Change Brightness in Logitech Web Camera

What is the encryption method for encrypting licenses or visitor photos saved on the Server?

PassagePoint uses DES (Data Encryption Standard) to encrypt all images in PassagePoint.

How do I put my company image on the kiosk welcome screen?

The image needs to be a jpg format that is 365x200 (WxH) in size.

  1. From Home> Configure System> Screen policy> Select "Kiosk Screens" from the Screen Type from dropdown.
  2. Expand kiosk screens by clicking on the "+" next to kiosk screens.  Highlight "KioskWelcome" and select Edit.
  3. In Setting details, click on the image. From the bottom left hand corner under Properties, select "image"
  4. Click into the image field highlighted in red. Click on the down arrow to select your image.
  5. Select the enter key to finalize the picture selected and select the "save" button at the top (with the floppy disk icon).

How can I move the sign in/out buttons on the kiosk welcome screen?

The sign in and out buttons can’t be moved.  You can change the text, but you can’t change the placement of the buttons on the screen or their function.

Migrate Data Source to SQL Server

To migrate to SQL:
1.    Create a clean database in SQL Server.  You can get username/password (SQL authentication) from your DBA (database administrator).
2.    In Database tools => select Migrate data source
3.    Set the JDBC Target Data Source Configuration:
If  you have a SQL instance:
If there is no instance:
4.    Select the "Test" button. You should see the "checking...." message.
5.    Then select the “Migrate” button.

6.    Have DBA check the database to make sure the schema is created and data is present.

7.    Rename your sqlContext.xml file to sqlContext.xml.old
8.    Rename your sqlContext.xml.mssql to sqlContext.xml
9.    Modify sqlContext.xml to connect to new SQL server database.
 Don't forget the username and password in that sqlcontext file, as well.

10. Restart the PassagePoint service.

How to Change PassagePoint's Default 8009 Port

You can change this port in PassagePoint to another number.
To change the port number:

1. Edit 'server.xml' located at path 'C:\PPGlobal\Tomcat\conf\'

2. Search for:
 <Connector port="8009" protocol="AJP/1.3" redirectPort="2443" enableLookups="false" tomcatAuthentication="false"/>
Change port "8009" to any value you want. Make sure you change the actual port number and not just the comments above it.

3. Restart the server.