Your lobby is more than an entrance.
It's the point where visitors, employees, security requirements and day-to-day operations intersect.
During busy periods, even a straightforward visitor registration process can create lines at the front desk and increase the workload for reception and security personnel.
Self-service visitor check-in offers another approach.
Let Visitors Handle Routine Registration
Many of the steps involved in visitor registration don't necessarily require an employee to perform them for the visitor.
With PassagePoint Flex Self Sign-in Terminal, guests can independently complete the check-in and check-out process using a self-service kiosk.
Depending on the organization's workflow, visitors can be guided through steps including pre-registration lookup, visitor category selection, questionnaires, photo and ID capture, visitor forms, agreements, sign-in and confirmation.
Instead of staff manually guiding every visitor through these routine steps, the kiosk provides a structured process.
Help Keep Lobby Traffic Moving
Consider what happens when several visitors arrive simultaneously.
One visitor may be pre-registered. Another may need to provide identification. A contractor may have different requirements than a general guest.
When every interaction requires assistance from the front desk, those individual transactions can quickly become a line.
Self-service gives visitors an opportunity to complete registration independently, helping reduce front-desk congestion and support more efficient lobby traffic flow.
Maintain Different Workflows for Different Visitors
Self-service doesn't mean every visitor follows an identical process.
Flex supports multiple visitor types and configurable workflows.
Organizations can create processes for inpatient visitors, vendors, contractors, volunteers and other visitor categories, including HL7 and non-HL7 workflows.
That allows the technology to guide each visitor through the appropriate experience.
Automate Important Registration Steps
Efficiency isn't simply about making check-in faster.
The registration process still needs to capture the information and acknowledgments required by the organization.
Flex supports capabilities such as:
- License, ID and passport scanning
- Photo capture
- Digital agreements
- Badge printing with barcode support
- Health and safety questionnaires
- Pre-registration and real-time lookup
- Sign-in and sign-out
- Audit tracking
These capabilities allow security and operational requirements to remain part of the self-service process.
A Better Use of Your Front Desk
The goal of self-service isn't necessarily to eliminate the human element from your lobby.
It's to give visitors an efficient way to handle routine registration so employees can focus their attention where it's most valuable.
When technology handles the repeatable parts of visitor check-in, front-desk and security personnel can spend more time assisting visitors who actually need help, responding to exceptions and managing the overall lobby experience.
Ready to explore a more efficient visitor check-in experience?
See PassagePoint Flex Self Sign-in Terminal in action by contacting our Sales team at sales@stopware.com