Tech support asked me for system logs. Where can I find these logs?

The best logs for our technicians are the ppserver-stdoutYYYY-MM-DD logs

Go to the server where PassagePoint Global resides. For example, it could be at D:\PPGlobal\Tomcat\logs

You will find a lot of different log types in that folder. Ppserver-stdout is the one. It will have various dates in the log name. Choose the most recent ones.