Frequently Asked Questions

How much hard disk space is required?

The hard disk space is dependent on how many visitors and what type of information you capture.
Here are the space requirements for one visitor for the type of information captured:

  • 1 visitor with no IDScan (text only) – 2 KB per record
  • 1 visitor with Driver License scan but no photo– 54.5 KB per record
  • 1 visitor with Driver License scan plus photo – 70.5 KB per record

What are the system requirements?

RAM, Storage and Application Requirements

The table below lists the RAM, storage and application requirements for PassagePoint by install option.
 
 Table 1— Client Workstation (including Kiosk) Requirements for Windows

 

  Minimum Recommended
Processor Intel Pentium 3 or equivalent Intel Pentium 4 or better
RAM 2 GB 3 GB or more*
Hard Disk Space 200 MB 200 MB
Monitor SVGA (800x600) XVGA (1024x768) or higher
CD-ROM Required for installation Required for installation
Serial Ports USB 2.0 ports for devices USB 2.0 ports for devices

 
Table 2 —Standalone/Server (up to 5 users) Requirements for Windows

  Minimum Recommended
Processor Intel Pentium 4 or equivalent Intel Pentium 4 2.8 GHz or better
RAM 4 GB 6 GB or more*
Hard Disk Space 1 GB 30 GB**
Monitor SVGA (800x600) XVGA (1024x768) or higher
CD-ROM Required for installation Required for installation
Serial Ports USB 2.0 ports for devices USB 2.0 ports for devices

 
Table 3 —Server (up to 25 users) Requirements for Windows

  Minimum Recommended
Processor Intel Core 2 or equivalent Intel Xeon or better
RAM 4 GB 6 GB or more
Hard Disk Space 5 GB 30 GB **
Monitor SVGA (800x600) XVGA (1024x768) or higher
CD-ROM Required for installation Required for installation

 

* Additional RAM may be required when using multiple USB devices, such as license scanner, printer, barcode scanner, camera, biometric scanner, etc. USB 2 ports offer best performance.
Special Note: Assure Tech Scanners require a minimum of 4 Gigabytes of RAM and .NET Framework installed on the Client Workstation
** Hard disk space is based on moderate data growth. Please contact your PassagePoint representative for larger deployment requirements.

 
Port Requirements
PassagePoint Server requires TCP ports 2080, 2443, 9876 and 9875 to be available. Ports are used for communication from PassagePoint Client, Kiosk, Web Pre-Registration and Mobile to the PassagePoint Server. Additional configurable Tomcat administration ports may be needed, such as 8005, 8009 and 8082.

Can we customize the fields / badge template?

Yes, all the screens and badges are policy-driven and can be customized to your specific needs. PassagePoint Global is rule-based. This is perhaps the most powerful feature of PassagePoint Global.  It allows you to customize every screen by user and visitor type. 

Can the visitor sign themselves in?

Yes, PassagePoint Global can be set up as a Kiosk configuration. In Kiosk mode, the visitor can sign themselves in, similar to airline kiosks. You can set this up on a computer or we also offer all-in-one kiosk solutions.

Will PassagePoint Global integrate with our Access Control System?

We integrate with most major access control systems. Click here to see a list of our current partners. If you don’t see your access control system on the list, please contact us at sales@stopware.com to request the integration.

Is PassagePoint Global web-based?

Only the add-on software for our Web Pre-registration module is web-based.  PassagePoint Global is Windows based and needs to be installed on a Server (client-server) or a PC (standalone) 

Will PassagePoint Global run on an iPad / Android tablet?

No, PassagePoint Global needs to run on Windows.  It will run on a tablet computer running Windows 7 or Windows 8 that meet the system requirements. But, if you plan to run hardware from the tablet, bar code scanner, camera, etc, we only support the DT Research Tablet